Telegram bot for bookings, orders and support
Clients book or place orders right in Telegram — no calls or forms. The bot sends the request to your CRM, reminds clients about appointments and answers common questions.
Many clients find it easier to message you in Telegram than to call or fill in a form on the website. A bot handles such requests around the clock: books a service, takes an order, reminds about the appointment and passes everything to a manager or the CRM right away.
What the bot can do
- Bookings: choosing a service, specialist, date and time from free slots, with no double bookings.
- Orders: catalog, cart, checkout and, if needed, payment.
- Appointment reminders and order status notifications.
- Answers to common questions and handing complex ones over to a person.
- Messages to those who have subscribed to the bot.
Connection to your systems
The bot does not work in isolation: requests and bookings go to the CRM, the schedule comes from your booking system or spreadsheet, and managers get notifications. If needed, the same scenario can be repeated on the website or in the MAX messenger.
What affects the price
The lower end is a bot for bookings or requests that notifies a manager. Payments inside the bot, connection to CRM and accounting systems, several branches and specialists, or a mini app inside Telegram raise the price. Complex apps and bots with extensive logic are covered by Mobile apps and bots.
Work stages
- 01
Scenario
We describe what the client does and in what order, and what the bot replies.
- 02
Development
The bot, an admin panel for edits, connection to the CRM and schedule.
- 03
Testing
We test the scenarios together with your staff.
- 04
Launch and support
We publish the bot, monitor it and improve it based on feedback.
Questions and answers
Can the bot accept payments?
Yes, through payment systems that work with Telegram. Adding payments increases the timeline and cost — we estimate it at the start.
Do we need a separate server?
The bot needs hosting, usually an inexpensive cloud server. We can host it under our support or on your server.
Can our staff change texts and the schedule themselves?
Yes, we build a simple admin panel: texts, services, specialists and working hours can be changed without a developer.
Can the bot later be moved to MAX or the website?
The scenario and logic stay the same, only the “shell” changes. Moving it costs less than building from scratch.
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