Website technical support and maintenance
We monitor your website’s availability and security, update it, make backups, make edits and improve it according to plan. A fixed monthly fee.
A website left unattended breaks over time: the CMS and modules become outdated, the certificate expires, the disk fills up, and you hear about the problem from clients. Support under contract deals with this in advance — and gives you a clear contractor for edits.
What is included
- Availability monitoring: if the website stops opening, we know first.
- Updates of the CMS, modules and server environment.
- Backups and checks that they can actually be restored.
- Security: HTTPS certificates, access, protection of forms and the admin panel from password guessing.
- Edits and small improvements on request — within the hours included in the plan.
How to submit tasks
We accept tasks in Telegram or by email. Each website has an assigned person who knows how it works — there is no need to explain everything from scratch every time. Once a month we send a short report: what was done and what is worth improving.
Do we take websites built by others
Yes. First we run an audit: check the code, updates, backups and access, and only then take the website on — so we know what we are taking over. Support for the company’s whole IT infrastructure — servers, network, workstations — is covered by IT consulting and support.
Work stages
- 01
Audit
We check the code, updates, backups and access.
- 02
Getting things in order
We update the website and set up backups and monitoring.
- 03
Support
We monitor the website, complete tasks and send a monthly report.
Questions and answers
Do you take websites built by other studios?
Yes, after an audit. It shows the state of the website and what needs fixing before we take it on.
What does the monthly fee include?
Monitoring, updates, backups, security and a set number of hours for edits. We tailor the scope to the website before work starts.
What if the monthly hours are not enough?
Additional work is agreed separately and done only after your confirmation.
Can we do without a one-year contract?
Yes, support is paid monthly.
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