Website and CRM integration with 1C
Website orders go to 1C automatically, stock and prices update without manual uploads, and managers see everything about a client in the CRM. We set up the exchange in the direction and at the frequency you need.
When the website, CRM and 1C are not connected, managers copy orders by hand, the website shows wrong stock, and prices drift away from accounting. Integration removes manual copying: data is transferred automatically, on a schedule or as soon as it changes.
What can be connected
- Catalog: products, attributes, images, stock by warehouse and prices — from 1C to the website.
- Orders and their statuses: from the website to 1C and the CRM, and back — payment and shipping status.
- Counterparties and deals: a client from a request appears in the CRM and 1C without double entry.
- Documents: invoices, certificates and waybills from 1C — in the client portal on the website.
How we work
First we work out which data should go where and how often, and check the 1C configuration and the platform the website runs on. For standard setups we use built-in exchange mechanisms, for non-standard ones — API-based exchange with data validation. After launch we set up an exchange log and alerts: if the exchange breaks after a 1C or website update, you see it right away, not a week later.
Typical mistakes in such projects are covered in our article 5 website–CRM integration mistakes to avoid.
What affects the price
A simple one-way upload of the catalog and stock is the lower end of the price. Two-way exchange of orders and statuses, several warehouses and price types, a client portal with documents or changes to the 1C configuration make the work more expensive. We give an exact estimate after a short review. Large projects connecting many systems are covered by System integration.
Work stages
- 01
Review
Which data, in which direction and how often; the 1C configuration and the website platform.
- 02
Exchange setup
Built-in exchange or API-based exchange, mapping of reference data.
- 03
Testing
Test uploads on a copy of the data, reconciliation with 1C.
- 04
Launch and monitoring
Exchange log and failure alerts.
Questions and answers
Which 1C configurations can be connected to a website?
Most often these are Trade Management, Integrated Automation, Accounting and UNF. We check whether and how the exchange is possible during the review, before work starts.
What if 1C runs on an accountant’s computer, not on a server?
The exchange can still be set up, but 1C must be available at exchange times. Sometimes it is simpler to move the database to the cloud — we will tell you which option costs less.
How quickly is the data updated?
As agreed: stock and prices usually every 15–60 minutes, orders right after they are placed.
What happens to the exchange when 1C is updated?
Standard updates usually do not break the exchange. In case of a failure we set up alerts, and exchange support is available under contract.
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